Privacy Policy

Last updated: November 7, 2026

This Privacy Policy describes how YARDAVELLE handles personal information when you visit yardavelle.co.uk, place an order, or contact us. YARDAVELLE is a personally operated business responsible for the information it processes to operate this store.

Information we collect

Depending on how you use the store, we may collect:

Contact and delivery information: your name, email address, telephone number, billing address, and delivery address.
Order and transaction information: products ordered, amounts paid, PayPal transaction references, payment status, delivery details, returns, refunds, and customer-service correspondence.
Account information: information you provide if customer accounts are available and you choose to use one.
Device and usage information: IP address, browser and device information, cookie preferences, and interactions with the website where collected through the store’s technical services.

Payments are processed through PayPal, our only checkout payment provider. PayPal handles information entered within its payment service under its own privacy arrangements.

We receive information from you, from your use of the website, and from service providers involved in store hosting, payments, fulfilment, and delivery. Please do not send unnecessary sensitive information when contacting us.

How we use information

We use information to operate the store, manage orders and payments, arrange delivery, handle returns and refunds, answer questions, maintain accounts where available, prevent fraud, maintain website security, and meet applicable legal or record-keeping obligations.

If you subscribe to marketing, we use your contact information to send the messages you requested, subject to your choices and applicable law.

Our lawful bases

Where UK data-protection law applies, our lawful bases depend on the purpose:

Contract: processing purchases, delivery, returns, and related customer support, or taking steps at your request before a purchase.
Legal obligation: keeping records or responding to requests where required by law.
Legitimate interests: protecting the store against fraud, maintaining security, managing enquiries and disputes, and improving our service where these interests are appropriately balanced against your rights.
Consent: optional marketing or tracking activities where consent is required.

If you do not provide information needed to fulfil an order, we may be unable to complete it.

Service providers and disclosures

We disclose information where needed to YouCan, PayPal, fulfilment partners, carriers, and providers helping us operate the website or answer customer requests.

Where analytics or advertising tools are enabled, their providers may receive relevant device identifiers, browsing activity, and related information, subject to the applicable consent and privacy requirements.

We may also disclose information where required by law, to protect legal rights, or in connection with a business transfer subject to appropriate safeguards.

YouCan and PayPal

Our store uses YouCan to provide the storefront and related technical services.

PayPal processes checkout payments and may use transaction and other information for its own payment, security, fraud-prevention, and legal-compliance purposes.

For their own data practices, read:

YARDAVELLE remains responsible for responding to requests relating to its own handling of personal information.

Cookies, analytics, and advertising

Cookies and similar technologies support functions such as the shopping basket, account access where available, and website security.

Optional analytics or advertising tools may be used where enabled. Where consent is required, those tools will only be used after you give permission. Any consent choices must be separate from the acceptance of purchase terms.

You can manage cookies through your browser and the privacy controls provided on the website. Where consent controls are provided, you can use them to change or withdraw your optional-cookie choices. Blocking essential cookies may affect shopping functions.

Marketing choices

You can unsubscribe from promotional emails using the unsubscribe option in the message or by contacting us. Necessary order, delivery, refund, and customer-service messages may still be sent.

Your privacy rights

Depending on the circumstances and applicable law, you may have rights to:

Obtain access to your personal information.
Correct inaccurate or incomplete information.
Request deletion.
Restrict certain processing.
Receive a portable copy of qualifying information.
Object to processing, including direct marketing.
Withdraw consent where processing relies on consent.

To exercise a right or raise a privacy concern, contact support@yardavelle.co.uk. We may need proportionate information to verify your identity before acting. We will explain any applicable exception and respond within the legal timeframe.

You may also complain to the UK Information Commissioner’s Office. Information is available at ico.org.uk/make-a-complaint.

Retention, processing locations, and security

We retain information for as long as reasonably needed for the purposes described here. This includes fulfilling orders, providing after-sales service, meeting applicable tax and accounting obligations, resolving disputes, and complying with legal requirements.

Retention depends on the information involved and the relevant obligations. Marketing preferences are retained as needed to manage subscriptions and respect opt-outs. Information is deleted or anonymised when there is no longer a valid reason to retain it.

Service providers may process information outside the UK. YouCan’s published policy refers to servers in the United States and operational access from Morocco. PayPal and other providers may process information in other countries where they operate.

We use reasonable measures to protect personal information, but no website, transmission method, or storage system can be guaranteed completely secure.

Children’s information

This store is intended for adult customers purchasing outdoor and garden products. We do not knowingly seek to collect personal information directly from children.

If you believe a child has provided information to us inappropriately, contact us so we can investigate and take suitable action.

Changes and contact

We may update this policy as our practices change. The updated date appears at the top of this page. We provide additional notice of material changes where required by law.

YARDAVELLE
Website: yardavelle.co.uk
Email: support@yardavelle.co.uk
Telephone: +44 7732 042836
Business contact address: 37 Austin Drive, Trumpington, Cambridge, CB2 9NX, United Kingdom.