Return Policy

Last updated: November 7, 2026

YARDAVELLE accepts eligible returns for defective, damaged, or incorrect products and for non-defective products returned because you changed your mind.

30-day return-request window

Submit your return request within 30 calendar days after receiving the item. Email support@yardavelle.co.uk with your order number and the item you wish to return. You may explain the reason, but a reason is not required when exercising a statutory cancellation right.

After notifying us, send the goods back without undue delay and normally within 14 calendar days, unless we agree to collect them or allow a longer period. Contact us for practical return instructions. Your statutory cancellation right does not depend on obtaining our approval.

If our instructions are delayed, we will not treat an otherwise timely return request as late because of that delay. If the carrier’s recorded delivery date does not reflect when you actually received the goods, contact us so we can review it.

Your statutory cancellation right

For most goods purchased online, you may cancel from the time you place the order until 14 calendar days after the day you, or someone you nominate, receives them. Different rules can apply to orders delivered in separate parts.

You do not need to give a reason. This right is separate from our additional 30-day return-request offer.

Condition of change-of-mind returns

During the statutory cancellation period, you may inspect goods as you reasonably could in a shop. Opening an ordinary outer carton does not automatically make an item ineligible. Where the law permits, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to inspect the goods.

For requests made after the statutory cancellation period but within our additional 30-day window, the item must be unused, unwashed, undamaged, and complete with its supplied parts, accessories, labels, and instructions. Include its original packaging when reasonably available.

A broken hygiene seal only excludes a change-of-mind return where the relevant legal exception genuinely applies. Opening ordinary packaging or a general tamper-evident seal does not automatically remove statutory cancellation rights.

These conditions do not prevent claims for goods that arrived defective, damaged, incorrect, or not as described.

Damaged, defective, or incorrect items

Contact us as soon as reasonably possible and explain the problem. Photos of the item and packaging may help us assess the issue when available. Please stop using an item that may be unsafe.

We will discuss the appropriate remedy, which may include a refund, repair, or replacement, depending on your rights and the circumstances.

You normally have a short-term right to reject faulty or otherwise non-conforming goods within 30 days, subject to the applicable rules. Other remedies may remain available after that period.

YARDAVELLE covers reasonable return postage for valid claims involving defective, damaged, or incorrect goods. We will provide a prepaid label, arrange collection where appropriate, or agree to reimburse reasonable return costs.

Contact us before booking a return so we can help arrange a suitable method. This does not remove any statutory right to recover reasonable return costs.

Return method, address, and postage

Returns are normally made by post or courier. Contact us so we can identify the order and provide suitable instructions.

Return mailing address:
YARDAVELLE
37 Austin Drive
Trumpington
Cambridge
CB2 9NX
United Kingdom

For change-of-mind returns, you pay the actual direct return postage and arrange the shipping label, unless we expressly agree otherwise. The cost depends on the parcel and carrier service selected. YARDAVELLE does not charge a fixed return-postage fee.

For bulky goods that cannot normally be returned by post, any customer-payable return or collection cost will be disclosed before purchase on the relevant product page. We will not impose an undisclosed return charge where advance disclosure is required by law.

We recommend a suitable trackable service and retaining proof of shipment.

We do not charge a restocking fee. Standard UK delivery is free, so no original standard-shipping charge is deducted from an eligible refund. Change-of-mind return postage paid by you is not refundable unless otherwise agreed or required by law.

Inspection and refunds

We inspect returned goods and explain any issue affecting the refund.

We aim to issue eligible refunds within 10 business days, while always meeting any earlier statutory deadline:

For statutory cancellations where you return the goods, we refund without undue delay and within 14 calendar days after receiving the goods or evidence that you sent them back, whichever happens first.
If we offered to collect the goods, the applicable statutory refund period runs from your cancellation notice.
For a statutory cancellation before dispatch, we refund within 14 calendar days of your notice.
For a statutory rejection of faulty goods, we refund within 14 calendar days after agreeing that you are entitled to the refund.
For returns under our additional 30-day offer, we refund within 14 calendar days after receiving the returned goods.

Refunds are normally issued against the original PayPal transaction, allowing PayPal to return the money to the original payment method under its rules. If that route is unavailable, we will expressly agree an appropriate alternative with you.

PayPal or your original funding provider may need additional time to display the refund. This does not extend our legal deadline for issuing it.

A cancellation of the whole order includes any refundable standard outbound delivery charge paid. An additional charge for an optional premium-delivery service need not be refunded where the law permits.

Business days are Monday to Friday, excluding UK bank holidays.

Exchanges and cancellations

We do not offer direct change-of-mind exchanges. Return an eligible item for a refund and place a separate order for the item you prefer.

A replacement for a defective, damaged, or incorrect item may be arranged where appropriate and available.

To cancel an order that has not been dispatched, contact us promptly with your order number. If it has already been dispatched, any applicable cancellation and return rights remain available.

Exceptions and consumer rights

Certain goods, including genuinely personalised or made-to-specification goods and rapidly perishable goods, may be excluded from change-of-mind cancellation where a legal exception applies. Any applicable exception will be explained before purchase.

This policy does not limit your statutory rights, including rights relating to faulty or misdescribed goods, or any applicable product warranty. Those rights may apply beyond our 30-day return-request window.

Optional cancellation form

You may send the following information to support@yardavelle.co.uk or to our contact address:

Please cancel my purchase of the following goods.

Order number:
Items to cancel:
Order date:
Delivery date, if received:
Customer’s name:
Customer’s address:
Date of notice:
Signature, if submitted on paper:

You may also cancel using any other clear statement. You do not have to use this form.

YARDAVELLE
Website: yardavelle.co.uk
Email: support@yardavelle.co.uk
Telephone: +44 7732 042836
Business contact address: 37 Austin Drive, Trumpington, Cambridge, CB2 9NX, United Kingdom.